Notes are processed and recognized with advanced optical technologies developed by ICT.
ICT provides product firmware updates.
ICT helps its customers to solve the counterfeit banknote problem with a responsible attitude.
Products can be customized according to each individual customer's specific requirements.
Full specifications of all ICT bill acceptors can be found on the main “Products” page, or you may contact ICT representatives directly for the specific product information you are seeking.
Interface and Connection Cables
On all ICT products, there is a label clearly marked with the product name, interface, voltage and serial number.
If it is necessary to understand the naming of the product, please refer to the product manual.Note: Select "Product Descriptions" for additional interface options.
Take the "L" series as an example; there are three banks of DIP Switches for different purposes. One of them is below the motherboard (DIP 4), and the other two are on the side of the unit (DIP 10 and DIP 4) For detailed specifications of the DIP Switch settings, visit our “Manual Download”.
Product Repair Process
With-in the bill acceptor's warranty period, except for vandalism, improper operation and natural disasters or other special circumstances, ICT is responsible for repairing defective units free of charge.
To speed processing, customers must complete this form and return it for maintenance, together with the machine; ICT will give priority to units sent with the RMA form.
The address for returning ICT product for repairs is:
Ji-Hong Building, No 24, Alley 38, Lane 91, Nei-hu Rd., Sec. 1, Taipei, Taiwan, R.O.C.
Due to regional restrictions, the above RMA procedures are only valid for customers and distributors in Taiwan only. For customers in other regions, please contact your local dealer.
Calibration / Maintenance
To maximize your bill acceptors’ performance, calibration is recommended under certain circumstances. Calibration will adjust the parameters of optical sensors and LEDs to ensure that the performance will be optimal.
Calibration is recommended under the following circumstances:
Decline in acceptance rate
After updating the unit's firmware
Change to a different currency
ICT has developed a comprehensive test tool called “ICT TEST TOOL” for its line of bill acceptors.
This Tool performs a series of basic maintenance procedures to help customers identify the problems and to ensure the machine's optimal performance.
Each type of bill acceptor has its own assigned calibration card; using any other type of ordinary paper for calibration is prohibited.
Customers are advised to use the calibration card enclosed in the download box (Programmer), when performing calibration.
Calibration cards are normally enclosed with the download box (Programmer) or product (FP-004) that you have purchased.
If it is missing, please contact your local sales distributor or representative.
ICT recommends that customers clean the bill acceptors with a soft cleaning cloth moistened with mild, non-abrasive and non-alcohol cleaning solution at least once every 4 months.
LED and sensor housings are the main components that need to be cleaned. They are the emitter and recipient of the light source and must be maintained properly and free of dust.
Take the "L" series as an example, the error indicator lights located on the bill acceptor panel and will blink according to a preset pattern in the event of an error.
The cash boxes of all "L" series bill acceptors are also equipped with an error message label with an error table to facilitate the interpretation of the blinking patterns. Refer to the following error table according to the product model.
ICT provides easy troubleshooting manuals as a basic reference for the benefit of our customers. Before consulting the manuals, however, customers are advised to perform cleaning maintenance and calibration in order to help with the identification of the true problems.
In the event that the customers are unable to diagnose or solve the problems, it is recommended that the customers contact their local dealer or ICT service center and arrange for an inspection or repair at the service center.
Note: For additional information on "Error Light Signals" and "Troubleshooting," refer to "Manual Download".